This page is for merchants who connected an Instagram account to a KartMojo store, and for people who messaged or commented on a store’s Instagram account. There are three ways to remove the data. You can do the first two yourself. The third deletes everything we hold. Section 6 of our Privacy Policy describes what data we receive from Instagram and why.

1. Disconnect Instagram in KartMojo

Log in to your KartMojo dashboard.
In the sidebar, under Sales channels, open Instagram.
Next to your account name, click the ... (More) button.
Choose Disconnect, then confirm with Disconnect.

We delete the access token straight away and stop reading your posts, messages and insights. The posts, insights and conversations already stored stay in your store until you use option 2 or 3.

2. Remove KartMojo from your Instagram account

In the Instagram app, go to your profile and open the menu.
Go to Settings and activity, then Website permissions, then Apps and websites.
Under Active, select KartMojo and tap Remove.

Instagram then notifies KartMojo. We disconnect the account and delete the access token as soon as the notice arrives. When Meta sends us a data deletion request for your account, we delete the data listed below at once and Meta gives you a confirmation code.

3. Email us for a full deletion

Write to support@kartmojo.com with the subject “Instagram data deletion”. Merchants should write from the email address on their KartMojo account. If you messaged a store, include your Instagram username and the store’s name. We may ask you to confirm your identity first. We acknowledge your request within 24 hours and complete it within 15 days, as our Privacy Policy states.

This option removes everything we hold for the Instagram account, including the daily account insights and the posts created in KartMojo for publishing, which a request through Meta does not cover.

What a deletion request removes

For an Instagram account connected to a store, we delete:

the access token and the account’s profile details (ID, username, name, picture and counts);
the synced posts and reels, with their insights and our copies of their thumbnails, unless another Instagram account is still connected to the same store;
every contact, conversation and message received through the account;
stored Meta notifications that contain the account’s ID; and
the Instagram ID on any customer record.

For a person who messaged or commented on a store’s account, we delete their contact record, conversations and messages in every KartMojo store, and the stored Meta notifications that contain their ID.

We keep a record of each request with its confirmation code and a one-way hash of the Instagram ID, not the ID itself. Deleted data can remain in encrypted backups until they are overwritten. Posts already published on Instagram stay on Instagram; delete them there.

Check the status of a request

After a deletion request through Meta, Instagram shows you a confirmation code of 16 letters and digits. Open this link with your code at the end:

https://api.kartmojo.com/api/v1/instagram/data-deletion/status?code=YOUR_CODE

The page shows the date we received the request and the date we completed it.

Questions

Write to support@kartmojo.com, or file a complaint with our grievance form.