1. What this policy covers

This policy covers amounts merchants pay to Quickmerce Internet Pvt. Ltd. for the KartMojo platform: plan fees, commission invoices and AI message packs. It forms part of our Terms of Service.

It does not cover products bought from a store built on KartMojo. Each merchant is the seller on their own store and sets its own return and refund policy. If you bought from a merchant’s store, contact that merchant using the details on their store.

2. Free trials and the Launch plan

The Launch plan has no monthly fee. You pay only commission on online orders.
Free trials of Grow and Scale last 14 days and need no card. Nothing is charged when a trial ends: your store moves to the Launch plan and keeps selling.
If you choose a paid plan during a trial, your first charge is taken when the trial ends.

3. Payment method verification

When you add a card or UPI autopay method, we take a ₹2 verification charge and refund it automatically.

4. Upgrades

An upgrade takes effect immediately. You pay the new plan’s price for the days left in your current billing period, less a credit for the unused days of your current plan, plus 18% GST. The credit is applied only against that charge; it is not paid out as a refund.

5. Downgrades and cancelling a paid plan

You can downgrade, or cancel a paid plan by moving to Launch, from the Billing page in your dashboard at any time.
The change takes effect at the end of your current billing period. You keep your current plan until then, and you can withdraw the change before that date.
Plan fees for a billing period that has started, including annual plans, are not refunded in full or in part when you downgrade or cancel.
Once your store is on Launch, no plan fee is charged. Commission on online orders continues to be invoiced, and may be charged to your saved payment method.
To close your account entirely, email support@kartmojo.com from your account email. Your store data stays available for export for 30 days after closure.

6. Renewals and failed payments

Paid plans renew automatically at the end of each billing period until you move to Launch. If an autopay renewal fails, we retry it over the following days and notify you each time. If it still fails, your store moves to the Launch plan. Plans billed by invoice (such as Plus) renew when the renewal invoice is paid.

7. Commission invoices

Commission is billed monthly on a KartMojo invoice, with 18% GST, and is due within 7 days of the invoice date. Cash-on-delivery orders carry no commission.
Online payments refunded in full or in part before a month’s invoice is raised are left out of that invoice. Commission already invoiced is not reduced by later refunds.
Unpaid invoices lead to reminders from day 8, restricted paid features from day 14, and a paused storefront from day 28, as set out in our Terms of Service. Paying restores access straight away.

8. AI message packs

AI message packs are non-refundable once bought. Purchased messages never expire and are used only after your plan’s monthly AI allowance runs out.

9. When we do refund

Duplicate or wrong charges: if you were charged twice for the same invoice, charged the wrong amount, or charged a plan fee after a downgrade to Launch took effect, we refund the excess in full once we have verified it.
Serious service failure: if a verified fault on our side made the Platform substantially unusable for an extended period, write to us. We assess a proportionate credit or refund case by case.
Where the law requires a refund, we will make it.

10. How refunds are paid

We start approved refunds within 5-7 business days of approval, to the original payment method. Your bank or card issuer may take more time to show the credit. Refunds are made in Indian Rupees for the amount charged, including GST, and we issue the GST documents the law requires.

11. How to ask for a refund

Email support@kartmojo.com from your account email with the invoice number and what went wrong. If you are not satisfied with our answer, you can escalate to our Grievance Officer at the same address. The Grievance Officer section of our Terms of Service explains the process and timelines.

Cancellation & Refund Policy