Selling on WhatsApp

Your shop on WhatsApp, answering while you pack.

Customers ask on WhatsApp. KartMojo answers with AI from your live catalogue, sends product cards and a cart link to pay, and keeps every chat in one inbox.

  • Catalogue sync, order updates and inbox on every plan
  • AI replies from Grow
  • No per-message fee from KartMojo

Official Meta Tech ProviderApproved by Meta to connect WhatsApp and Instagram accounts.

WhatsApp inbox
+91 98290 •••••New message
How it connects

Your number, your account. Our replies.

KartMojo does not run a WhatsApp number of its own. Messages travel through the AiSensy or Twilio account you already pay for, and KartMojo does the work in between.

Your customer

Messages your number on WhatsApp, the way they already do.

Your AiSensy or Twilio account

Owns your number, delivers every message and bills you at its own rates.

KartMojo

Writes the reply from your catalogue, sends product cards and cart links, and logs the chat in your inbox.

What you need

  • A WhatsApp Business API number on your own AiSensy or Twilio account.
  • Any KartMojo plan. AI replies start on Grow.
  • What it costs: your AiSensy or Twilio plan and Meta's message charges, billed by them. KartMojo adds no per-message fee.

KartMojo never sends from its own number and never charges per message.

What you get

From first question to paid order.

Replies that know your stock

Prices, stock and product names come from your catalogue, not the AI's memory. Set the tone, how long replies are and how hard it sells, then add your own instructions. It replies in the customer's language, whether that is English, Hindi or Hinglish.

Off until you switch it on. Each reply counts toward your plan's monthly AI replies.

Products they can tap

The AI sends the product it is talking about as a card, with Buy now, See more and Track order buttons. Buy now adds it to a cart and sends the cart link.

Every chat in one inbox

When a shopper shares their name and address, it is saved to a lead. Step into any chat to reply yourself or send a product.

Your WhatsApp catalogue, kept in sync

Choose which products appear in your WhatsApp catalogue. Price and stock changes you make in KartMojo carry across. Already have a catalogue? Import it instead of rebuilding it.

Paid on your checkout, the way India pays

The cart link opens the cart and checkout in the customer's browser. Customers pay by UPI, card, netbanking, wallet or cash on delivery, through your own Razorpay or Cashfree account. The order lands in the same list as your website orders.

UPIRuPayVisaMastercardAmerican ExpressCash on delivery
Order updates

Customers hear from you at every step.

On AiSensy, KartMojo writes these message templates and submits them to Meta for you. Order updates switch on as soon as Meta approves them. Abandoned cart and review requests stay off until you turn them on.

On once Meta approves the template

Off until you switch them on

The Lucknawi

Good news, Riya. Order #1043 has shipped. Track it here:

Track order10:12

Sent through your own AiSensy or Twilio account, from your number.

Plans

WhatsApp on every plan.

Catalogue sync, order updates and the inbox are included on all four plans. What changes is how many AI replies you get each month. Prices are per month, plus GST.

  • Launch

    Free

    • Catalogue sync
    • Order updates
    • Inbox
    • No AI replies
  • Grow

    ₹1,299 /month

    • Catalogue sync
    • Order updates
    • Inbox
    • 500 AI replies a month
  • Scale

    ₹3,999 /month

    • Catalogue sync
    • Order updates
    • Inbox
    • 2,500 AI replies a month
  • Plus

    ₹14,999 /month

    • Catalogue sync
    • Order updates
    • Inbox
    • 10,000 AI replies a month

Messages are billed by AiSensy or Twilio at their own rates.

Need more replies in a busy month? AI credits cover the rest.

Compare every plan
Before you go live

The parts Meta controls, said up front.

None of these are hard, but they take time. Start them before you promise customers a date.

  • Meta verifies your business

    Your provider takes you through Meta business verification and display name review. Plan for days, not minutes.

  • Templates need approval

    Messages you send outside a customer's 24-hour chat window must use a template Meta has approved.

  • Payment happens on checkout

    Customers build the order in chat and pay on your store's checkout page, not inside WhatsApp.

  • Your provider bills messages

    AiSensy or Twilio charge for messages at their rates, which include Meta's fees. None of it goes through KartMojo.

Questions merchants ask

Do I need my own AiSensy or Twilio account?

Yes. Your WhatsApp number lives in your own AiSensy or Twilio account, and every message goes out through it. You connect that account to KartMojo once, from the WhatsApp section of your dashboard.

Does KartMojo charge per WhatsApp message?

No. AiSensy or Twilio bill you for messages at their own rates. What your KartMojo plan includes is a monthly number of AI replies. Catalogue sync, order updates and the inbox are on every plan.

Can customers pay inside WhatsApp?

No. The AI sends a cart link that opens your store's cart and checkout. Customers pay there by UPI, card, netbanking, wallet or cash on delivery, whichever you have turned on, through your own Razorpay or Cashfree account.

What if the AI does not know the answer, or I run out of AI replies?

Prices, stock and product names come from your catalogue, so the AI does not make them up. If it cannot reply, for example because this month's allowance is used up and you have no AI credits, the customer gets your standard automatic reply instead of silence.

Which plans include AI replies?

Grow includes 500 AI replies a month, Scale 2,500 and Plus 10,000. Launch does not include AI replies, but it does include catalogue sync, order updates and the inbox. Purchased AI messages cover replies beyond your allowance.

Can I reply to customers myself?

Yes. Every conversation is in your inbox. You can type a reply, send a product card, or let the AI answer, and you can switch AI replies off at any time.

I already have a catalogue on WhatsApp. Do I rebuild it?

No. You can import an existing catalogue into KartMojo. After that you choose which products sync, and price and stock changes you make in KartMojo flow across.

Set up your store now. Connect WhatsApp when Meta says yes.

Launch is free, so nothing is billing you while verification runs. Upgrade to Grow when you want AI replies.