Terms of Service

Effective date: 5 October 2026 · Last updated: 14 October 2026

1. About these Terms

These Terms of Service (“Terms”) are a binding agreement between you, the business using the platform (“you”, “merchant”), and Quickmerce Internet Pvt. Ltd., a company incorporated in India with its registered office at ANR/162, New Ashutosh Nagar, Lucknow, Uttar Pradesh, India, Pincode: 226023 (“KartMojo”, “we”, “us”). We operate the KartMojo platform: the merchant dashboard, storefront hosting, themes, checkout, WhatsApp and messaging tools, AI features and related services (together, the “Platform”).

By creating an account, starting a trial or using the Platform, you accept these Terms, our Privacy Policy, our Cookie Policy and our Cancellation & Refund Policy, which form part of these Terms. If you accept on behalf of a company or other organisation, you confirm that you are authorised to bind it. If you do not agree, do not use the Platform.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not need a physical or digital signature.

2. Eligibility

  • You must be at least 18 years old and able to enter into a binding contract under Indian law.
  • The Platform is for business use. You use it to run your own business, not as a consumer, and the Consumer Protection Act, 2019 does not apply to your use of the Platform.
  • You must give accurate information when you sign up and keep it current, including your business name, contact details and, where applicable, GSTIN.

3. Your account

  • You are responsible for everything done under your account, including by staff you invite. Give staff only the access they need.
  • Keep your password and sign-in methods (including Sign in with Google) secure, and tell us at support@kartmojo.com as soon as you suspect unauthorised use.
  • We may ask you to verify your identity or business before enabling certain features or when we investigate suspected misuse.

4. The Platform and our role

KartMojo is software that lets you build and run your own online store. Each store is owned and operated by its merchant. You, not KartMojo, are the seller of everything sold on your store, and you are responsible for your listings, prices, taxes, fulfilment, returns, customer service and legal compliance. KartMojo is not a marketplace, does not buy or sell your products, and is not a party to any sale between you and your customers.

5. Plans, fees and taxes

The plans available on the date of these Terms are:

  • Launch: no monthly fee; commission of 2.5% on each online order, capped at ₹30 per order. The monthly order limit on Launch is a soft cap: your orders never stop because you reach it.
  • Grow: ₹1,299 per month; commission of 1.5% on each online order.
  • Scale: ₹3,999 per month; no commission.
  • Plus: ₹14,999 per month; no commission.

All fees and commission are exclusive of GST, which is charged at 18% and shown on your invoice. Annual billing is available for paid plans at the rate shown when you choose it. The current features, limits and prices of each plan are on our pricing page, which forms part of these Terms. We may change prices or plan features; we will give you advance notice by email or in the dashboard before a price change applies to your next billing period, and the change will not affect a period you have already paid for.

6. Billing and renewals

  • Paid plans on monthly or annual billing renew automatically at the end of each billing period until you downgrade to Launch. Renewals are charged to the card or UPI autopay mandate you authorise in the dashboard.
  • When you add a payment method, a ₹2 verification charge is taken and refunded automatically.
  • The Plus plan, and any billing cycle above the limit that card or UPI autopay can carry, is billed by invoice with a payment link instead of autopay.
  • If an autopay renewal fails, we retry the charge over the following days and notify you each time. If the charge still fails, your store moves to the Launch plan. Your store and data are not deleted.
  • Fees are payable in Indian Rupees. Except as set out in our Cancellation & Refund Policy, fees and commission paid are non-refundable.

7. Commission on online orders

  • Commission applies to online payments your customers make through the payment gateway account you connect to your store, at the rate for your plan when the payment is made. Cash-on-delivery orders carry no commission.
  • Because customer payments settle directly to you, commission is never deducted from your money. Instead, we total each calendar month’s commission and bill it on a KartMojo invoice in the following month, with 18% GST added.
  • Each commission invoice is due within 7 days of its invoice date. We charge it to your saved payment method where one is available; otherwise the invoice carries a payment link.
  • Payments refunded in full or in part before a month’s invoice is raised are left out of that invoice. Commission already invoiced is not reduced by later refunds.

8. Late payment, restriction and pause

Plan and commission invoices are due 7 days after the invoice date. If an invoice remains unpaid, counted from its invoice date:

  • From day 8, we send you a daily reminder listing every unpaid invoice with a link to pay it.
  • From day 14, paid features are restricted and your store works as if it were on the Launch plan.
  • From day 28, your storefront is paused: customers see a notice and checkout is turned off. Your dashboard stays open so you can pay and export data.

Paying all overdue invoices restores full access straight away. These steps do not limit our right to recover amounts owed or to terminate under section 24.

9. Free trials

We may offer a 14-day free trial of the Grow or Scale plan. No card or payment method is needed to start a trial, and nothing is charged automatically when it ends: your store moves to the Launch plan and keeps selling. You are charged only if you choose a paid plan and authorise payment. If you do so during a trial, your first charge is taken when the trial ends. Commission during a trial is charged at the rate of the plan you are on, not the plan you are trialling. We may change or withdraw trials for new sign-ups at any time.

10. Changing or cancelling your plan

  • Upgrades take effect immediately. You are charged the new plan’s price for the rest of the current billing period, less a credit for the unused part of your current plan, plus GST.
  • Downgrades, including moving to Launch to stop paying a plan fee, take effect at the end of the current billing period. You keep your current plan until then and can withdraw the change before it takes effect. No refund is given for the rest of the period.
  • If you exceed a limit of the plan you move to, features above that limit may stop working until you are back within it.
  • To close your account entirely, email support@kartmojo.com from your account email. Section 24 explains what happens to your data.

11. Payments from your customers

  • You connect your own Razorpay or Cashfree account to accept online payments. Your customers’ payments are collected by that gateway and settle directly to your bank account. KartMojo never receives, holds or settles your customers’ money.
  • Settlement timing, gateway fees, KYC, chargebacks and disputes are governed by your agreement with your gateway. You are responsible for refunds, chargebacks and disputes on your orders. The Platform gives you tools to issue refunds through your gateway, but we are not a party to the payment.
  • Cash collected on delivery is remitted to you by your courier or logistics partner under your agreement with them.

12. Your responsibilities as a seller

As the seller, you must comply with every law that applies to your business, including:

  • Consumer law. The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Among other things, you must display your legal name, address, customer care and grievance officer contact details on your store; acknowledge consumer complaints within 48 hours and resolve them within one month; show the total price including all charges, and the country of origin of your goods; publish clear return, refund, exchange, warranty, delivery and cancellation terms; not charge cancellation fees unless you bear similar charges when you cancel; and not post fake reviews or misrepresent your goods.
  • Product and labelling law. Including the Legal Metrology (Packaged Commodities) Rules, 2011 and any licence your products need (for example, FSSAI for food or the licences required for cosmetics or drugs).
  • Tax. Registering for, charging, invoicing and paying GST and any other tax on your sales. Tax settings in the Platform are tools; you are responsible for using them correctly.
  • Accurate listings. Your product descriptions, images, prices, stock and offers must be true and not misleading.
  • Fulfilment and returns. You deliver what you sell and handle returns, refunds and complaints from your customers under the policies you publish. The default policy pages created for your store are starting templates; you must review and complete them.
  • Privacy and marketing. Giving your customers a privacy notice, obtaining any consent you need, and sending marketing messages only to people who have opted in, as the law and your messaging providers require.

13. Acceptable use and prohibited content

In line with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules”), you must not host, display, upload, modify, publish, transmit, store, update or share any information that:

  1. belongs to another person and to which you have no right;
  2. is obscene, pornographic, paedophilic, invasive of another’s privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relates to or encourages money laundering or gambling, or promotes enmity between groups on the grounds of religion or caste with the intent to incite violence;
  3. is harmful to children;
  4. infringes any patent, trademark, copyright or other proprietary right;
  5. deceives or misleads anyone about the origin of a message, or knowingly and intentionally communicates misinformation or information that is patently false, untrue or misleading;
  6. impersonates another person;
  7. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or public order, incites the commission of any cognisable offence, prevents the investigation of any offence, or insults another nation;
  8. contains a software virus or any other code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
  9. is an online game that is not verified as a permissible online game, or advertises or promotes such a game or any intermediary offering it; or
  10. violates any law in force in India.

You must also not:

  • sell goods or services that are illegal, counterfeit or restricted in India, or that your payment gateway or messaging provider prohibits;
  • send spam, or send WhatsApp, SMS or email messages that breach the policies of Meta, your messaging provider or telecom regulations;
  • probe, scan, overload or disrupt the Platform, bypass its limits or security, or try to access another merchant’s data; or
  • copy, resell or reverse engineer the Platform, or use it to build a competing product.

14. Intermediary status and content removal

For content you and your customers publish on your store, KartMojo acts as an intermediary under Section 79 of the Information Technology Act, 2000. We do not initiate the transmission of that content, select its receivers, or select or modify the information in it. In line with the IT Rules:

  • We may remove or disable access to content that breaches section 13, and will do so when we receive actual knowledge through a court order or a notice from an authorised government agency, within the time the IT Rules require.
  • We may suspend or terminate your access to the Platform, immediately or after notice, if you breach section 13.
  • Where we remove content, we may preserve it and associated records for 180 days, or longer if a court or authorised agency requires, for investigation.
  • Anyone can report content on a store hosted on KartMojo to our Grievance Officer (section 29).
  • We will remind you of these rules at least once a year, and whenever we change them.

15. Third-party services

Some features work only with services you connect from third parties, such as Razorpay or Cashfree for payments, AiSensy or Twilio for WhatsApp, courier and logistics partners, Meta (for Instagram and Facebook catalogues and WhatsApp) and Google (for Sign in with Google). When you connect one:

  • your use of it is governed by your own agreement with that provider, and you are responsible for complying with its terms and paying its fees;
  • you authorise us to exchange data with it as needed to provide the feature you turned on; and
  • we are not responsible for its availability, acts or omissions, and we may stop supporting an integration if the provider changes or withdraws its service.

For WhatsApp, you connect your own AiSensy or Twilio account. KartMojo provides AI replies, catalogue sync, order notifications and an inbox on top of it; message charges and WhatsApp Business policies are between you, your provider and Meta.

16. AI features

  • AI features, including the Otto assistant, AI product copy and WhatsApp AI replies, use a third-party AI model provider, Anthropic (Claude). Your prompts and the store data needed to answer them are sent to that provider to generate a response.
  • AI outputs can be inaccurate, incomplete or inappropriate. You are responsible for reviewing anything an AI feature produces before you publish it, send it to a customer or rely on it. WhatsApp AI replies are sent in your name.
  • Otto changes your store only after you approve the action, and an approved action is treated as your action.
  • KartMojo does not use your content to train AI models.
  • AI usage is metered per plan. Extra AI message packs can be bought; purchased messages never expire and are used only after your monthly allowance runs out.
  • AI is also subject to fair use. If your store's AI use in a month goes well past what your plan is meant to cover, the plan's AI allowance counts as used up for the rest of that month and purchased AI messages take over. One Otto message uses 15 purchased AI messages. An AI reply or a piece of AI product copy uses 1.

17. Your content and data

  • You own your store content, including products, images, pages, brand assets and customer data. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, adapt (for example, resize images) and display that content, only as needed to operate, secure and support the Platform for you. The licence ends when your content is deleted from the Platform, except for copies we must keep by law.
  • You confirm that you have the rights to everything you upload and that it does not infringe anyone’s rights.
  • For personal data of your customers, you are the data fiduciary and KartMojo is your data processor under the Digital Personal Data Protection Act, 2023. We process that data only to provide the Platform to you and on your instructions, keep it secure, help you respond to your customers’ requests, and tell you without undue delay if we become aware of a breach affecting it. You are responsible for having a lawful basis for collecting it and for your own privacy notice.
  • Our Privacy Policy explains how we handle your own personal data as a merchant.

18. Our intellectual property and themes

The Platform, its software, designs, themes, documentation and the KartMojo name and logo belong to us or our licensors. While your account is active, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform and any themes you install to run your store. Themes from third-party authors may come with their own licence terms, shown when you install them. You may not copy, resell, sublicense or redistribute the Platform or any theme outside the Platform. If you send us feedback or suggestions, we may use them without any obligation to you.

19. Confidentiality

Each party will keep confidential any non-public information it receives from the other that is marked confidential or would reasonably be understood to be confidential, will use it only for the purposes of these Terms, and will protect it with at least reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known to it, or is independently developed. A party may disclose confidential information where the law, a court or a regulator requires, after notifying the other party where lawful.

20. Availability and changes to the Platform

We work to keep the Platform available and secure, but we do not guarantee that it will be uninterrupted or error-free. We announce planned maintenance in advance where we can. We may add, change or remove features. We will give you reasonable notice of any change that materially reduces the core features of a paid plan you are on, and if that change affects you adversely you may move to another plan or close your account.

21. Disclaimer

To the extent the law allows, the Platform, themes, AI features and integrations are provided “as is” and “as available”. We exclude all warranties and conditions not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee any level of sales or business results.

22. Limitation of liability

To the maximum extent permitted by law:

  • neither party is liable to the other for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data, even if it was foreseeable;
  • our total aggregate liability arising out of or relating to these Terms or the Platform is limited to the fees and commission you paid us in the 12 months before the event giving rise to the claim; and
  • we are not liable for your dealings with your customers, for your products, or for the acts or omissions of third-party services you connect.

These limits do not apply to your payment obligations, your indemnity under section 23, or liability that cannot be limited under Indian law, such as liability for fraud.

23. Indemnity

You will defend, indemnify and hold harmless KartMojo, its directors, employees and service providers against any claim, loss, penalty or expense (including reasonable legal fees) arising from your store, your products, your content, your dealings with your customers, your breach of these Terms, or your breach of any law or third-party right.

24. Suspension and termination

  • By you. You can stop paying a plan fee at any time by moving to Launch (section 10), and close your account by emailing support@kartmojo.com from your account email.
  • By us. We may suspend or terminate your account, with notice where practicable, if you materially breach these Terms, do not pay amounts due, act unlawfully, or put the Platform, other merchants or shoppers at risk, or if the law or a lawful order requires it.
  • Effect. When your account is closed, your storefront stops serving. Amounts already due remain payable. For 30 days after closure you can ask us for an export of your store data; after that we delete or anonymise it, except for records we must keep by law, as our Privacy Policy explains.
  • Sections that by their nature should survive termination survive, including those on fees owed, content licences needed for retention, confidentiality, disclaimers, limitation of liability, indemnity and dispute resolution.

25. Changes to these Terms

We may update these Terms. We will tell you about material changes by email or in the dashboard before they take effect, and update the date at the top of this page. If you continue to use the Platform after the effective date, you accept the updated Terms. If you do not agree, you may close your account before that date.

26. Force majeure

Neither party is liable for any delay or failure to perform (other than a payment obligation) caused by events beyond its reasonable control, such as natural disasters, epidemics, war, riots, government action, power or internet failures, or failures of third-party infrastructure providers.

27. Governing law and dispute resolution

  • These Terms are governed by the laws of India.
  • If a dispute arises, either party may notify the other in writing, and both will try in good faith to resolve it by negotiation within 30 days of that notice.
  • Any dispute not resolved by negotiation will be finally settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement or, failing agreement, under that Act. The seat and venue of arbitration is Lucknow, Uttar Pradesh, and the proceedings will be in English.
  • Subject to the above, the courts at Lucknow, Uttar Pradesh have exclusive jurisdiction, including for interim relief.

28. Notices

We send notices to the email address on your account or show them in the dashboard; they are treated as received when sent. You send notices to us at support@kartmojo.com or by post to Quickmerce Internet Pvt. Ltd., ANR/162, New Ashutosh Nagar, Lucknow, Uttar Pradesh, India, Pincode: 226023.

29. Grievance Officer

In line with the IT Act, 2000 and the IT Rules, complaints about the Platform, about content hosted on it, or about a breach of these Terms can be sent to:

Grievance Officer, Quickmerce Internet Pvt. Ltd.
ANR/162, New Ashutosh Nagar, Lucknow, Uttar Pradesh, India, Pincode: 226023
Email: support@kartmojo.com

We acknowledge complaints within 24 hours and resolve them within 15 days of receipt. Requests to remove content that breaches section 13 are acted on within 72 hours. A complaint by an individual about content that exposes their private areas, shows them in full or partial nudity or in a sexual act, or is an impersonation including artificially morphed images of them, is acted on within 24 hours. Please include your contact details, a description of the issue, and where relevant the URL of the content.

The quickest way is our grievance form, which gives you a reference number straight away.

30. General

  • Entire agreement. These Terms, with the policies they refer to, are the entire agreement between us about the Platform and replace any earlier understanding.
  • Severability. If any provision is found invalid or unenforceable, it will be enforced to the extent possible and the rest of these Terms will remain in effect.
  • No waiver. A failure or delay in enforcing a right is not a waiver of it.
  • Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or to a successor to our business.
  • Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, agency or employment relationship.