Report a problem or file a grievance

Tell our Grievance Officer about a store hosted on KartMojo, content that breaks the law or your rights, or a problem with KartMojo itself. You get a reference number straight away and a copy by email.

About you

Your name

Phone (optional)

Your complaint

Store name or link

Write “KartMojo” if the complaint is about KartMojo itself.

Link to the product or page (optional)

What is it about?

In one line, what is wrong?

Tell us what happened

Include order numbers, dates and anything that helps us find the content. At least 20 characters.

Links to evidence (optional)

Up to 5 links. Make sure anyone with the link can view them.

We email you a copy with your reference number.

What happens next

Within 24 hours we acknowledge your complaint.
Within 15 days we resolve it and email you the outcome.
Within 72 hours we act on requests to remove unlawful content.
Within 24 hours we act on content that shows you in nudity or a sexual act, or impersonates you, including morphed images.

Grievance Officer

Grievance Officer, Quickmerce Internet Pvt. Ltd.
ANR/162, New Ashutosh Nagar, Lucknow, Uttar Pradesh, India, Pincode: 226023
Email: support@kartmojo.com

Bought something from a store?

The store that sold it handles your order, refund or return. Contact them first; their details are on their store. If they do not respond, use this form and pick “A problem with an order from a store”.

We use what you send only to handle this complaint, as set out in our Privacy Policy. See also our Terms of Service.